Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the websites, proposals, deliverables, and services provided by Elite Service (“Elite Service,” “we,” “us,” or “our”). By engaging us, signing a proposal or statement of work, or using our website, you (the “Client” or “you”) agree to be bound by these Terms.

Where you have signed a separate written agreement, proposal, or statement of work (an “Order”) with us, that Order and these Terms are read together. If they conflict, the specific terms of the signed Order prevail over these general Terms to the extent of the conflict.

If you do not agree to these Terms, do not engage us or use our services.

Elite Service is an e-commerce, growth, and AI agency that builds and scales online brands — storefronts, paid media, automation, and AI systems. The contracting entity is [registered legal name — to be completed], a company registered in Pakistan under registration number [registration / licence number — to be completed], with its registered office at [Registered office address — to be completed].

You can reach us at privacy@eliteservice.pk.

We provide services across e-commerce, performance marketing, ad automation, AI services, chatbots, voice agents, web, branding, and workflow automation. The precise scope of any engagement — objectives, deliverables, timelines, assumptions, and exclusions — is defined in the proposal or statement of work agreed with you. Work outside that scope is a change and is handled as described below.

Proposals and scopes. Proposals are valid for [number of days, e.g. 30] days from issue unless stated otherwise. An engagement begins only when you accept a proposal in writing (including by email) or countersign a statement of work. We may decline or pause work where a proposal has expired, remains unsigned, or fees are outstanding.

Monthly plans.Recurring engagements are offered as monthly plans that renew each month until cancelled under “Term & termination” below:

• Starter — from $2,500 per month: one active discipline, a bi-weekly strategy call, a shared channel, and a monthly outcome report.
• Growth— from $6,000 per month: up to three disciplines, managed paid media across Meta, TikTok & Google, a store or AI build, a live performance dashboard, and priority delivery.
• Enterprise — custom pricing: a dedicated cross-functional pod, custom commerce and AI infrastructure, an SLA and security review, and a quarterly executive roadmap, all set out in a bespoke Order.

Plan inclusions, discipline definitions, delivery capacity, and any fair-use limits are those stated in your proposal or on our pricing page at the time of purchase. Third-party costs — advertising spend, software licences, hosting, model and API usage, and similar — are not included in plan fees and are billed or paid by you directly unless the Order says otherwise.

Changes. Either party may request a change to scope. A change takes effect only once both parties agree it in writing, together with any adjustment to fees or timeline. We are not obliged to perform work beyond the agreed scope until such agreement is reached.

Fees are those set out in your proposal, statement of work, or selected plan. Unless stated otherwise, monthly plan fees are billed in advance at the start of each billing cycle, and project fees are billed against the milestones or schedule in the Order.

• Invoices are payable within [payment term, e.g. 14 days] of the invoice date, in [billing currency, e.g. USD], by the methods we specify.
• Fees are exclusive of taxes, duties, and levies (including any applicable VAT), which you are responsible for where they apply.
• Pass-through and third-party costs — ad spend, licences, hosting, and model or API usage — are your responsibility and are billed at cost or paid by you directly.
• Late amounts may accrue interest at [late-payment rate — to be completed] and we may suspend services on [notice period] written notice while payment is outstanding.

Except where required by law or expressly stated in an Order, fees paid are non-refundable, including fees for a monthly cycle already begun.

Our work depends on your timely cooperation. You agree to:

• Provide accurate information, brand assets, access, and approvals we reasonably need, without undue delay.
• Give and maintain the access, credentials, and permissions required for us to perform the services (for example to ad accounts, stores, analytics, repositories, and hosting), and promptly revoke them on termination.
• Ensure that materials and instructions you provide are lawful and do not infringe any third party’s rights, and that you hold the rights and consents needed for us to use them in the services.
• Comply with all applicable laws and the terms and policies of third-party platforms used in the engagement (including advertising, data-protection, and consumer-protection rules).
• Review deliverables and provide feedback or approval within the timeframes agreed. Delays on your side may shift timelines and are not our responsibility.

You remain responsible for your own business decisions, for the content you approve for publication, and for maintaining your own backups of materials you provide to us.

Deliverables you own on payment. On our receipt of full payment of the fees due for the relevant work, we assign to you the intellectual property rights in the final deliverables created specifically for you under that engagement, to the extent they are capable of assignment. Until payment is made in full, all rights in the deliverables remain with us.

Our pre-existing IP and tools.We retain all rights in everything we bring to or develop independently of an engagement — our methods, frameworks, know-how, code libraries, templates, automation tooling, internal systems, and general skills and experience (“Background IP”). Where Background IP is embedded in a deliverable, we grant you a non-exclusive, worldwide, perpetual licence to use it as part of that deliverable for your business, but you do not acquire ownership of the Background IP itself.

Third-party materials. Deliverables may incorporate third-party or open-source components (including fonts, plugins, models, and libraries) that are licensed to you under their own terms. You are responsible for complying with, and paying for, any such licences we identify.

Portfolio use. Unless you tell us otherwise in writing, we may identify you as a client and describe and display non-confidential work we performed for you in our portfolio, case studies, and marketing, subject to the confidentiality obligations below.

Each party may receive confidential information belonging to the other — information that is marked confidential or that a reasonable person would understand to be confidential given its nature or the circumstances of disclosure. Each party agrees to keep the other’s confidential information in confidence, to use it only to perform or receive the services, and to protect it with at least reasonable care.

These obligations do not apply to information that is or becomes public without breach of these Terms, was already lawfully known, is independently developed without use of the confidential information, or is rightfully received from a third party without restriction. A party may disclose confidential information where required by law or a competent authority, giving reasonable prior notice where lawful.

These confidentiality obligations survive termination for a period of [survival period, e.g. 3 years], and indefinitely for any information that constitutes a trade secret.

We warrant that we will perform the services with reasonable skill and care, in a professional and workmanlike manner, and substantially in accordance with the agreed scope.

Beyond that express warranty, and to the fullest extent permitted by law, the services and deliverables are provided “as is” and “as available.” We disclaim all other warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In particular, we do not warrant or guarantee any specific business result, revenue, ranking, conversion rate, return on ad spend, or other commercial outcome. Figures, benchmarks, and case studies are illustrative and do not constitute a promise of comparable results. Outcomes that depend on third-party platforms, artificial-intelligence systems, market conditions, or your own actions are outside our control, and AI-generated output may contain errors and should be reviewed by you before reliance.

To the fullest extent permitted by law, neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, however arising, even if advised of the possibility of such loss.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with an engagement — whether in contract, tort (including negligence), or otherwise — is limited to the total fees paid by you to us for the services giving rise to the claim in the [period, e.g. three (3) months] immediately preceding the event that gave rise to the liability.

Nothing in these Terms excludes or limits either party’s liability where it cannot lawfully be excluded or limited — including liability for fraud, or for death or personal injury caused by negligence. This limitation applies notwithstanding any failure of essential purpose of a limited remedy.

An engagement continues for the term stated in your Order. Monthly plans renew automatically each month until cancelled.

• For convenience. Either party may terminate an ongoing engagement or monthly plan by giving at least 30 days’ written notice. The engagement then ends at the close of the notice period, and fees remain due for services up to and including the effective date of termination.
• For cause. Either party may terminate immediately on written notice if the other commits a material breach that is not remedied within [cure period, e.g. 14 days] of written notice, or becomes insolvent or unable to pay its debts.

On termination, you will pay all fees and approved costs incurred up to the effective date, we will hand over the deliverables for which payment has been made in full, and each party will return or destroy the other’s confidential information on request. Provisions that by their nature should survive — including intellectual property, confidentiality, disclaimers, limitation of liability, and governing law — survive termination.

These Terms and any engagement, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

The parties will first try in good faith to resolve any dispute through discussion. If it cannot be resolved within [negotiation period, e.g. 30 days], the dispute is subject to the exclusive jurisdiction of the courts of Pakistan, save that a party may seek urgent injunctive or interim relief in any court of competent jurisdiction. The parties may instead agree in an Order to resolve disputes by arbitration seated in [arbitration seat and rules — to be completed].

We may update these Terms from time to time — for example to reflect changes in our services, in law, or in the way we operate. When we do, we will revise the “Last updated” date above and, for material changes, take reasonable steps to notify active clients.

The Terms in force at the time an engagement is agreed govern that engagement. Your continued use of our website or services after an update takes effect constitutes acceptance of the revised Terms.

Questions about these Terms, or about an engagement, can be sent to us at privacy@eliteservice.pk.

Elite Service
[Registered office address — to be completed]
Pakistan